At White Global, you can find frequently asked questions about our international transportation services along with detailed answers. Our aim is to provide clear information about our services and eliminate uncertainties in the transportation process.
Question: Which countries and regions are covered by White Global's international transportation services?
Answer: White Global has a vast service network around the world. We offer extensive geographical coverage, including all major trade centers in Europe, Asia, America, and Africa. Our services cover key trade routes, including major cities in Europe, the Middle East, East Asia, the USA, Canada, and Latin America, addressing your global transportation needs.
Question: What transportation methods do you use, and how is the selection made?
Answer: White Global offers road, air, sea, and rail transportation services based on the needs of our customers. The transportation method is selected based on factors such as the type of shipment, urgency, cost, and distance. Air freight is ideal for situations requiring fast delivery, while sea transportation is preferred for large-scale loads. Road and rail transportation are suitable for shipments via road and rail networks.
Question: How long will it take for my shipments to arrive in international transportation?
Answer: The transportation duration varies based on the destination, mode of transportation, and weather conditions. For example, air cargo within Europe typically takes 1-3 business days, while sea freight can take several weeks. Road and rail transportation usually takes between 4-7 business days. For exact timing estimates, you can provide us with your shipment details for accurate information.
Question: Are my shipments insured, and what is the insurance coverage?
Answer: Yes, all your shipments are insured during international transportation. Insurance protects your cargo against any risk of damage or loss during transit. The coverage varies depending on the type and value of the cargo. Additional insurance options may also be available based on your needs. For more information about insurance details and coverage, please contact us.
Question: How are customs procedures handled for international shipments?
Answer: Customs procedures are a critical part of the transportation process, and White Global handles these professionally. We manage the preparation of customs declarations, obtaining necessary permits, and organizing documentation. Additionally, we inform you of any disruptions or delays in customs processes.
Question: Do you offer transportation services for hazardous materials?
Answer: Yes, we specialize in the transportation of hazardous materials. We provide specific transportation methods and safety measures for hazardous chemicals, flammable materials, and other dangerous cargo. In compliance with international standards, we adhere to all safety and legal regulations required for transporting hazardous materials. Special packaging and labeling are conducted for such shipments.
Question: How is the pricing for your transportation services determined?
Answer: Pricing varies based on the mode of transportation, size, weight, distance, and additional services. A specific quote is provided for each shipment. To determine pricing details, you can share your shipment information with us to receive a detailed quote. Pricing for insurance, customs, and other additional services can also be provided.
Question: How can I track my shipments?
Answer: White Global provides customers with an advanced online platform for shipment tracking. Through this platform, you can monitor the real-time status of your shipment, estimated arrival time, and the status of customs procedures. Additionally, you will be notified of any updates or changes related to your shipment.
Question: Can you transport my personal belongings internationally?
Answer: Yes, we offer international transportation services for personal belongings. We provide comprehensive services for moving homes and safely transporting individual items. We carefully manage the packaging and moving process to ensure the safety of your belongings, ensuring they reach your new address securely.
Question: Can you provide information about exhibition transportation?
Answer: Exhibition transportation involves transporting materials necessary for international fairs and exhibitions. We ensure the safe and timely delivery of booth setups, exhibition products, and other fair equipment. We also manage the assembly and disassembly of booths before and after the fair. We provide these services in major exhibition centers such as Germany, China, and Dubai.
Question: What is Minivan Express transportation, and when is it used?
Answer: Minivan Express transportation is a service we offer for small shipments requiring fast delivery. It is ideal for urgent deliveries over short distances within Europe. Deliveries are typically made within a few hours to a few days and are used for critical spare parts or urgent materials.
Question: Do you offer storage services?
Answer: Yes, as part of our integrated logistics solutions, White Global also offers storage services. Your cargo is securely stored with both short-term and long-term storage options. We can safely store your cargo during customs procedures with bonded warehouse services. We also provide support for monitoring and managing your cargo during the storage period.
Question: What are the advantages of choosing White Global?
Answer: White Global stands out in international transportation with extensive experience and expertise in the industry. Our flexible solutions, high service quality, and transparency allow us to manage your logistics operations reliably. With our comprehensive transportation services and customer-oriented approach, we respond effectively to both individual and corporate needs.
This Question and Answer guide will help you learn more about White Global's international transportation services. If you have any questions or specific requests, please feel free to contact our customer service.
